Add funds to your Oxygen account by connecting an external bank account
You can add funds to your Oxygen account without leaving the Oxygen application by simply connecting your external bank accounts.
Once connected, you can transfer money directly into your Oxygen account. This is handled as an ACH transaction, which is a type of electronic funds transfer that “pulls” money from an external bank account into your Oxygen account at your request.
How to transfer funds into your Oxygen account from an external bank account
Step 1: Accessing the ACH transfer feature
Log into your Oxygen app.
Select “Add money.”
Select which Oxygen account (if you have personal and business deposit accounts) you wish to add funds too.
Select “choose how to fund"
Select an already-linked bank account or proceed to step 2 to connect a new bank account
Step 2: Linking your external bank account to your Oxygen account
Tap “Add account”
Agree to Plaid's terms of service, and select your banking institution.
Enter your external bank’s login credentials.
Step 3: Transferring funds
Confirm your selections, and finalize by tapping “Submit transfer.”
Your transfer will be completed within 3 business days.
FAQs
Are ACH transfers safe to perform on mobile banking apps?
Yes, mobile banking apps use encryption and other security measures to ensure that ACH transfers are safe.
Oxygen is a financial technology company, not a bank. Banking Services provided by The Bancorp Bank, N.A., Member FDIC.
Is my data handled securely?
Yes, we use Plaid to safely connect your external accounts to Oxygen. We don’t share your data with anyone. Learn more about how Plaid handles your data.
What is Plaid?
Plaid lets you connect your financial data to apps that provide services to you, such as your Oxygen app. Plaid helps transfer your data securely and enables you to have control.
Can I set up recurring ACH transfers?
No, recurring ACH transfers are not available at this time.
Does it cost money to use Oxygen’s ACH transfer feature?
No, this feature does not have any associated fees.
How long does it take for my money to transfer?
It can take 3 business days for an ACH transfers to be complete.
How will I know when a transfer is complete?
Typically, it takes 3 business days for an ACH transfer to complete. If your transfer does not arrive by the end of the third business day, please contact Oxygen customer support at support@oxygen.us or 866-287-702, or chat with us in the app for assistance.
How will I know if there is an issue with my transfer?
You will receive a push notification if there are any issues with a transfer.
Can I cancel an ACH transfer after I've initiated it?
Yes, in some cases, our customer support team can cancel a recently submitted ACH transfer.
Stopping a transfer must be done before the funds have finished processing, so please get in touch with our customer support team as soon as possible to see if your transfer can be canceled.
What if I encounter an error during the process?
If you encounter any errors, please contact Oxygen customer support at support@oxygen.us, 866-287-702, or chat with us in the app for assistance.
What should I do if I need to dispute an ACH transfer?
Please contact our dispute support team as soon as possible by calling 866-287-7021 and pressing 3 when prompted. Our team will help guide you through the dispute process.
Will I earn interest on funds being transferred via ACH?
Interest is typically not earned during the transfer process as the funds are in transit. Once the funds are deposited into an interest-bearing account, they will begin earning interest according to that account's terms and conditions.
Can I use ACH for international transfers?
ACH is used for domestic transfers only at this time. Oxygen does not currently allow any form of international transfers.
Are there any limits on ACH transfers?
Transaction Type§ | Frequency and/or Dollar Limits |
ACH Debits initiated by an external third-party | No limit to the number of times per calendar day; it Limited to the available Account balance |
ACH Debits initiated through the Platform and credited to another bank account you own* | No limit to the number of times per calendar day with a maximum initial debit of $200.00 per calendar day, and a maximum of up to $500.00 per calendar month; ACH rejections or returns may lead to restrictions on ACH transfers ** |
ACH Credits initiated from an external financial institution | No limit to the number of times per calendar day; Limited to the available Account balance |
ACH Credits from an external financial institution to the Deposit Account initiated using the Platform† | No limit to the number of times per day with a maximum initial credit of $200.00 per calendar day, and a maximum of up to $500.00 per calendar month; ACH rejections or returns may lead to restrictions on ACH transfers ** |
§A hold applies. See section VII, “Funds Availability Policy.” for details.
*Acceptance of ACH Credits may vary by financial institution. Please contact the bank you wish to send funds to prior to initiating an ACH Credit to determine if restrictions apply.
**Certain Accountholders may be eligible for higher ACH Credit transfer limits based on Account history, at our discretion.
†The names of the recipient and the sender on any ACH transfer must match and also match the name of the owner of the Account. Any ACH transfer received for which either the names of the recipient and the sender do not match or do not match the name of the owner of the Account will be returned to the originator. |
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Banking Services provided by The Bancorp Bank, N.A., Member FDIC. The Oxygen Visa® Debit Card and the Oxygen Business Visa® Debit Card are issued by The Bancorp Bank, N.A., pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted.