If your Oxygen debit card is being declined, you should first verify that your card has been activated. If your card has not been activated at the time of the transaction, it must be activated before you attempt to use it again.

Check to see if your card is in frozen status. Log in to your account and tap “More” > “Cards,” then select “Freeze card.” Please note that you won’t be able to use your physical debit card for transactions until you unfreeze it. Your active virtual cards will still be usable.

If your card has already been activated and is still being declined, please contact customer support at 866-287-7021, support@oxygen.us, or chat with us on the mobile or web app for assistance.