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What do I do if a direct deposit does not show up in my account?
What do I do if a direct deposit does not show up in my account?
Updated over a week ago

On average, direct deposits usually take 1–3 business days to clear. Although the process is quick, the actual time it takes for a deposit to show up in your account depends on when your income provider initiates the payment.

I was expecting my direct deposit today but did not receive it.

Check with your income provider to be sure they have the correct account and routing numbers for you on file and ask about possible delays on their end. Also, consider any recent or upcoming holidays that could affect the timing of your deposit.

When there's a bank holiday between your payroll and pay dates, there could be a processing delay with your direct deposit:


Bank holiday

Monday, January 2, 2023

New Year’s Day

Monday, January 16, 2023

Birthday of Martin Luther King, Jr.

Monday, February 20, 2023

Presidents’ Day

Monday, May 29, 2023

Memorial Day

Monday, June 19, 2023


Tuesday, July 4, 2023

Independence Day

Monday, September 4, 2023

Labor Day

Monday, October 9, 2023

Indigenous Peoples’ Day

Friday, November 10, 2023 (observed)

Veterans Day

Thursday, November 23, 2023

Thanksgiving Day

Monday, December 25, 2023

Christmas Day

If your income provider has the correct information and there is no delay on their end, but it is past the time frame and your direct deposit has still not posted, please contact customer support at, 866-287-7021 or chat with us on the mobile or web app.

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